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Technical Support/Customer Service Executive
£26,000 - 26,500
everyLIFE Technologies
Kingsmead, Farnborough
£26,000 - 26,500
Requirements
Must:
- I possess a skillset to follow up with customers and provide timely updates on tickets and cases.
- I am willing to contribute ideas, innovation, and team spirit.
- I can see challenges instead of problems.
- I have experience working in a high-performing, busy team.
- I have a desire to increase my technical knowledge.
- I take a logical approach and use good judgment to ensure the appropriate customer outcome.
- I show initiative to resolve customer issues and deliver exceptional service.
- I am capable of managing a varied workload.
*I may also have:*
- Experience or interest in the care industry.
- An inclination to keep up with news and developments in technology and social care.
- Experience using Salesforce, Intercom, and Jira.
- An ambition to continuously grow and develop.
Responsibilities
- I ensure customers receive an easy, memorable, and valued service via email, telephone, and in-product conversations.
- I seek to understand how customers use our products and proactively offer guidance to help them maximize the value from our suite of products.
- I am a natural problem-solver.
- I maintain accurate records of inquiries within Salesforce to ensure timely and precise resolution of issues and customer queries.
- I provide emergency support out of hours on a rotational basis after the initial onboarding period.
- I utilize software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
- I work with connected technology providers to effectively implement integrated solutions or resolve issues affecting customers.
- I research and understand app log files and identify user behavior to help diagnose issues.
- I document and share workarounds or key steps on how to use features via our Help and Support Centre and with wider customer-facing teams.
Description
We are thrilled to announce that we are expanding our team following the successful launch of PASSgenius, our innovative suite of AI, data, and automation tools. As a part of our technical Customer Service Executive team, we seek individuals who are dedicated, customer-driven, and skilled in delivering excellent service. Joining everyLIFE means being part of a team that is transforming the UK care industry. If you enjoy supporting customers, building relationships, and making a meaningful impact, we would love to hear from you! Our mission is to create effective tools and services that empower care teams. Established in 2014, everyLIFE Technologies is a fast-growing SaaS provider primarily serving the UK social care market. We design, build, release, manage, and support software and mobile applications that are crucial for the care being delivered to tens of thousands across the UK. We strive for excellence every day! We value teammates who are thoughtful, humble, curious, and achievement-oriented professionals capable of both detailed analysis and broader strategic thinking. We are customer-led and committed to the highest standards, maintaining transparency in all our dealings with fairness, openness, and honesty. Please note, we can only accept applicants with the right to live and work in the UK without sponsorship. If you are on a visa and interested in applying, please reach out for more information. Job type: Full-time, Permanent Salary: £26,000.00 - £26,500.00 per year Benefits include: 25 days of holiday, private medical cover, life insurance, a company pension scheme, and more! Work location: Hybrid remote in Farnborough GU14 0LX.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1293 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
j c p international, Mulberry House Nursing Home, Fareshare South West, Henley Audio, DGN Distribution LTD, ATLAS CORPORATE, Within Reach services Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.