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IT Service Desk Engineer
£25,500 - 27,000
etiCloud Limited
Broadfield Court 2, Sheffield
£25,500 - 27,000
Requirements
Must:
As a motivated and proactive IT Service Desk Engineer, I am seeking individuals with IT and desktop support experience in a working/business environment. The ideal candidate will have:
- Excellent attention to detail
- Good problem-solving ability
- Experience with Windows 10/11
- Knowledge of Active Directory
- Proficiency in Microsoft 365
- Strong customer service skills
While it's advantageous to have experience with technologies such as Windows Server 2012 R2 - 2022, Remote Desktop Services/Citrix, VPNs, VMware vSphere, Email Security Services, Web Filtering, and Acronis Backup, I am more than willing to provide training to those eager to learn. Even if you don’t possess all the listed skills and experience, I still want to hear from you, as I offer training and development opportunities to grow within my team.
Responsibilities
In this role, I am looking for someone to:
- Diagnose and troubleshoot a wide range of technical issues, providing resolutions or escalating where necessary
- Answer support calls promptly, adhering to documented processes
- Record and prioritize customer queries in a ticketing system while ensuring adherence to SLAs
- Build and maintain customer relationships
- Action change requests for user accounts and systems
- Deploy and maintain a wide range of software on customer systems
- Contribute to and help maintain our internal knowledge base
- Educate users on how to use various software and systems
- Maintain strong knowledge of our services and products to respond effectively to customer queries
You will work closely with our wider Support team, assisting with day-to-day escalations and investigating problems or repeat failures, while ensuring the smooth and efficient operation of end-user workstations.
Description
Joining my team means more than just getting a job; it’s about growing a career with one of the UK’s leading cloud-based IT providers. I am dedicated to supporting you every step of the way in a friendly, professional environment where your development matters. Here are some of the benefits I offer: - Competitive Pay: A salary that reflects your potential, with regular reviews to reward your progress. - Annual Bonus: Recognition for your hard work with a yearly company bonus. - Career Growth: Access to training, support, and opportunities to grow your skills and advance your career. - 28 Days Off: Annual leave, including bank holidays, to relax and recharge. - Pension Scheme: A company pension plan for your future. - Friendly Vibes: Work in a supportive, down-to-earth team that’s always ready to help. - Modern Office: A secure, stylish office with kitchen facilities and a coffee machine to keep you fuelled. - Free Parking: Onsite parking spaces to make your daily commute easier. I am excited to meet candidates who can commute daily to my Sheffield office and have at least one year of IT and desktop support experience. Please consider joining me in this rewarding opportunity!
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How many DevOps jobs are in the UK?
Currently, there are 2069 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is the UK a good place for DevOps?
The UK is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in the UK?
BTL IT Solutions Ltd., Direct Online Services, PayItMonthly Ltd, TCMM Shutter Group Ltd, Origin, Gelt Inc, Access4 among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 69 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 69 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.