2116 IT & Software Developer jobs in the UK
Requirements
Must:
As a Helpdesk Lead, I am looking for candidates with experience supporting and maintaining Windows domain environments, backup system monitoring, and administration within multi-person IT support environments. Ideal candidates will have experience with system alerts, remote diagnosis, and structured escalation practices. Familiarity with the following technologies is highly desirable:
- Cloud services (e.g., Office 365, control panels)
- Remote support tools such as ScreenConnect
- Remote Desktop / Hosted Desktop environments
- Active Directory & Entra
- Backup systems
- Broadband and VoIP
- Windows Server and Windows desktop operating systems
- Mac support
- Mobile device support
- Ticketing platforms such as ConnectWise Manage
Qualifications required include:
- GCSE Maths (Grade C or above, or equivalent)
- GCSE English Language (Grade C or above, or equivalent)
- GCSE Science or Computer-related subject (Grade C or above, or equivalent)
Responsibilities
As the Helpdesk Lead, I will oversee the day-to-day operations of our helpdesk team, ensuring that technical issues are prioritized and resolved to a high standard. Specific responsibilities include:
- Leading, guiding, and supporting the Helpdesk Team in managing daily ticket workloads and customer requests.
- Ensuring that service delivery aligns with defined processes, SLAs, and KPIs.
- Conducting remote investigations, diagnoses, and support for a variety of technical issues, including configuration and compatibility problems.
- Analyzing customer issues to determine appropriate resolution, escalating to 3rd line colleagues only when necessary.
- Taking ownership of assigned tickets until completion, acting as an internal advocate for customers.
- Monitoring system alerts, customer calls, and email-based tickets through our central service desk platform.
- Upholding high service standards and adjusting priorities dynamically as circumstances change.
- Contributing to team development by promoting best practices and ensuring process adherence.
- Engaging in on-the-job training and maintaining personal technical development.
Description
I am excited to offer a competitive salary ranging from £35,000 to £38,000, dependent on experience. The position is office-based with some travel to client sites required. I strive to create a supportive team environment where clear thinking, kindness, and collaboration are highly valued. Employees will enjoy 22 days of annual leave, experience a variety of technical challenges working with different clients, and have access to professional growth opportunities. If you're an experienced 2nd line engineer ready to step into a lead role with a real operational impact, I encourage you to submit your CV for immediate consideration.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2116 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
MastarRec, BAE Systems, LendingCrowd, xn global systems ltd, Nodescape Limited, Kendal Nutricare, Advanced IT Services among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 60 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 60 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.