2144 IT & Software Developer jobs in the UK
Requirements
Must:
- A confident 2nd line engineer with a passion for problem-solving and team support.
- Experience supporting and maintaining Windows domain environments.
- Familiarity with backup system monitoring and administration.
- Exposure to multi-person IT support environments.
- Proficient in system alerts, remote diagnosis, and structured escalation practices.
- Desirable experience with cloud services (e.g., Office 365), remote support tools, Active Directory, Entra, backup systems, broadband, VoIP, Windows Server, Windows desktop operating systems, Mac support, mobile device support, and ticketing platforms like ConnectWise Manage.
- Qualifications: GCSE Maths (Grade C or above), GCSE English Language (Grade C or above), and GCSE Science or a Computer-related subject (Grade C or above).
Responsibilities
- Lead, guide, and support the Helpdesk Team in managing daily ticket workload and customer requests.
- Ensure service delivery aligns with defined processes, SLAs, and KPIs.
- Conduct remote investigation, diagnosis, and support for various technical issues.
- Recreate or analyze customer issues to determine appropriate resolution, escalating to 3rd line colleagues only when necessary.
- Take ownership of assigned tickets through to completion, acting as an internal advocate for the customer.
- Monitor system alerts, customer calls, and email-based tickets using our central service desk platform.
- Uphold high service standards, adjusting priorities dynamically as circumstances change.
- Contribute to team development by promoting best practices and ensuring process adherence.
- Engage proactively with on-the-job training to maintain personal technical development.
Description
We are entrusting the Helpdesk Lead role to someone who will oversee the day-to-day helpdesk operations, ensuring technical issues are prioritized and resolved to a high standard. In addition to providing leadership and managing the incoming workload, you'll be supporting our engineers and striving for service excellence in a dynamic technical environment. At our company, we offer a competitive salary ranging from £35,000 to £38,000 depending on experience, along with a supportive team environment that values clear thinking, kindness, and collaboration. You will have the opportunity to work with various clients tackling a wide range of technical challenges, enjoy 22 days of annual leave, and benefit from professional growth as we support your development every step of the way. If you are ready to step into a lead role with real operational impact, we would welcome your application.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2144 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
MastarRec, BAE Systems, Kendal Nutricare, Together, Lighthouse Schools Partnership, WGM Engineering, SiteBites among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 65 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 65 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.