Recrutement et soutien des étudiants

- Provide information to inquiries and students using Welsh or English depending on the learners preference, supporting the registration process, funding inquiries, and general information about the Open University mainly through internal/external phone calls and emails. - Proactively transfer calls to specialist teams for further advice and guidance where appropriate as part of the Information, Advice, and Guidance model. - Utilize your experience and initiative to navigate and respond to issues, interpreting and applying procedures and guidelines in accordance with agreed policies. - Complete any administrative tasks related to inquiries or student requests in a timely manner. - Record student contact, review, and update records using university systems. - Work on a rota as part of the team to ensure all activities are managed promptly and effectively, within agreed Service Levels. - Meet and strive to exceed expected service standards, providing a positive experience for every student and enquirer. - Embrace our culture of continuous improvement by participating in quality initiatives and contributing in team meetings. - Identify and celebrate successes while taking responsibility to act on feedback to improve processes with enthusiasm and commitment. - Seek opportunities to challenge and develop yourself, discussing your own performance openly with your Team Manager, and strive to become an expert in your field. - Attend training events and briefing sessions to ensure access to up-to-date operational information so that you can adopt correct and evolving business practices and procedures. - Actively participate in team meetings, offering ideas and initiatives to improve the business and make service provision as efficient as possible. - Positively engage in supporting and developing new team members. - Share information and best practices with others across departments.