2824 IT & Software Developer jobs in the UK
Requirements
Must:
- Proven experience in a customer-facing Software Support role.
- Demonstrable technical skills in SQL, JAVA/JSON or similar.
- Experience using case management tools, such as ServiceNow or Zendesk.
- Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS).
- HR/Payroll or WFM knowledge would be an advantage but not essential.
Responsibilities
- Demonstrate key technical and operational skills for the role, including supporting and resolving issues with Zellis Solutions, such as Elementsuite, Everyday, ResourceLink, MyView, HCM cloud/AIR.
- Contribute towards team goals and objectives, including SLAs, KPIs, Customer brand NPS, and employee engagement eNPS.
- Investigate and diagnose data issues for data structures.
- Progress, own and manage cases to resolution, adhering to operational outcomes and Service Level targets while keeping customers and colleagues regularly updated.
- Perform data analysis to investigate, diagnose, and apply corrective action for solution issues.
- Identify opportunities for case reduction and deflection, including trend analysis and creation of knowledge articles.
- Escalate individual support cases that cannot be resolved through available troubleshooting steps to extended teams.
Description
At Zellis, we create market-leading HR & Payroll products and services, powering exceptional employee experiences. Our multi-award-winning products serve over five million employees yearly, with numerous prestigious clients, making us the largest provider of Payroll and HR software and managed services. We are committed to fostering an environment where people want to join and belong, guided by our core values of teamwork, continuous learning, making an impact, and scalability. Our inclusive culture supports growth, challenges the status quo, and enhances our market position. Alongside a competitive salary, we offer 25 days of annual leave, private medical insurance, life assurance, a generous pension scheme, and various flexible benefits.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2824 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Fixed Wire Testers, Wykes Engineering Co. (Rushden) Limited, MSC Industrial Supply Co UK among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.