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Second Line Support Engineer
£35,000 - 45,000
YourRecruit
Soho Square, Finchley
£35,000 - 45,000
Requirements
Must:
We are seeking an experienced 2nd Line Engineer with at least 4–5 years in a hands-on technical support role within an MSP environment. You should have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, we require experience with:
- Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall technology, wireless technologies.
- Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365.
- Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery.
- Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks.
At least one IT certification is required; preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple.
Responsibilities
As a 2nd Line Support Engineer, you will be a key member of our team, providing high-level support to a variety of clients. Your day-to-day responsibilities will include:
- Resolving technical issues across Microsoft business applications and operating systems.
- Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security.
- Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix.
- Monitoring RMM alerts and responding promptly through service tickets.
- Maintaining accurate system documentation in ConnectWise and IT Glue.
- Installing, configuring, and troubleshooting Microsoft Office Suite applications.
- Configuring and testing workstation hardware, mobile devices, and peripheral devices.
- Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems.
Description
We offer a salary range of £35,000 – £45,000, located in Finchley, with a flexible hybrid working option (3 days in the office). Our company is a highly successful MSP that prides itself on delivering exceptional IT support. We understand that IT isn’t just about technology; it’s about building strong relationships and being a trusted partner for our clients. The ideal candidate will not only be technically strong but also an excellent communicator. You should be capable of calmly guiding clients during critical situations and managing multiple priorities in a fast-paced environment. Clear communication is essential, including providing ETAs and pre-project briefings, while executing tasks successfully in complex IT environments. If you are eligible to work in the UK without sponsorship and meet the requirements, we encourage you to apply. Please note that only shortlisted candidates will be contacted. If you haven't heard from us within 7 days, please assume you have been unsuccessful this time, but feel free to apply for future roles. YourRecruit Ltd is committed to equality and does not discriminate on the grounds of age, race, gender, or disability.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2735 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Leidos, BAE Systems, Kirintec Limited, NTT Data UK, FCDO Services, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.