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1st Line IT Engineer
£25,000 - 30,000
Your Talent Solutions Ltd
Vantage Park, Portishead
£25,000 - 30,000
Requirements
Must:
We are looking for candidates who have hands-on experience and knowledge in the following areas:
- Experience in an IT support or helpdesk environment, or a strong personal/academic background in IT.
- Good working knowledge of:
- Microsoft Windows 10/11
- Office 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic networking (DNS, DHCP, IP addressing)
- Excellent communication and customer service skills.
- A logical approach to problem-solving.
- Strong attention to detail and eagerness to learn.
Additionally, we appreciate candidates who have a passion for IT and a willingness to learn new technologies, as well as strong problem-solving skills, the ability to multitask in a fast-paced environment, and a collaborative mindset.
Responsibilities
As a 1st Line IT Engineer, you will:
- Serve as the first point of contact for clients via phone, email, and our ticketing system.
- Provide basic technical support for desktops, laptops, printers, and mobile devices.
- Troubleshoot issues with Microsoft Windows, Office 365, and networking.
- Escalate more complex tickets to Level 2 or Level 3 engineers when required.
- Log and manage service desk tickets, ensuring updates and follow-ups are timely.
- Assist with user account creation, password resets, and basic Active Directory tasks.
- Support software installations, updates, and hardware setups.
- Maintain clear documentation of technical issues and resolutions.
Description
We are a growing and ambitious Technology Solutions Provider (TSP) based in Portishead, Bristol, seeking a motivated and customer-focused 1st Line IT Engineer to join our team. In this role, you will be a key part of our Service Desk and will be responsible for resolving technical issues efficiently and professionally as the first point of contact for our clients. This is an excellent opportunity for individuals early in their IT careers who are eager to build experience across a wide range of technologies in a fast-paced, client-focused environment. If you are a skilled and ambitious 1st Line IT Engineer looking for your next challenge, we would love to hear from you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2685 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, Client Server, client server, Pharmacy2U, HM Land Registry, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.