2483 IT & Software Developer jobs in the UK
Business Analyst - Customer Experience
£27,000 - 67,000
Yorkshire Water
Halifax Road, Bradford
£27,000 - 67,000
Requirements
Must:
- A natural curiosity and ability to dig deep, collect, evaluate, and interpret information from multiple sources to uncover real user needs.
- Strong analytical and problem-solving skills with a knack for turning complexity into clarity.
- Excellent relationship building skills, able to connect and collaborate effectively at all levels.
- Awareness of application technologies and how to harness them for business benefit.
- Ability to prioritise and deliver in a fast-paced, ever-changing environment.
- Highly organised with a sharp eye for detail.
- Proactive and driven; someone who takes ownership and thrives on responsibility.
- Creative thinker with the confidence to challenge and innovate.
- Currently working towards a professional qualification in Business Analysis (e.g., BCS Business Analysis Certification/Diploma or relevant Agile qualifications) - desirable but not essential.
Responsibilities
- Lead business analysis activities across multiple projects, producing clear and actionable requirements for IT solutions, including bespoke software, third-party products, and cloud-based services.
- Translate business needs into detailed specifications such as UI designs, data models, process changes, and interface designs.
- Apply best practice requirements engineering techniques, including elicitation, analysis, validation, documentation, and traceability.
- Use a range of elicitation methods such as interviews, workshops, and surveys to capture accurate requirements.
- Develop AS-IS and TO-BE process models, perform gap analysis, and support transition planning.
- Ensure thorough User Acceptance Testing and assist with related testing activities.
- Support delivery of solutions that meet business objectives and drive sustainable change.
- Work confidently with both Agile and Waterfall methodologies across all stages of the project lifecycle.
- Assist in building and maintaining a prioritised backlog of requirements and user stories.
- Break down epics and user stories into actionable units for development teams.
- Support Agile ceremonies and maintain physical/digital boards.
- Own and continuously improve the user story lifecycle, including Definition of Ready/Done.
- Collaborate with Product Owners, Delivery Managers, Scrum Masters, Technical Leads, and QA teams to achieve successful outcomes.
- Deliver functionality that supports business operations and process improvements.
- Secure stakeholder buy-in through governance and sign-off on requirements and testing.
- Resolve conflicting requirements by facilitating discussions between stakeholder groups.
Description
We are a Water Utility Company based in the Yorkshire region of England, dedicated to providing essential water and wastewater services to over 5.4 million residents and visitors. Our team is committed to delivering the best customer experience while supporting communities and protecting the environment. We offer a competitive salary ranging from £41,031 to £51,289, along with an annual bonus and comprehensive benefits including an attractive pension scheme, health cash plan, and generous leave entitlements. Our work culture promotes flexibility with hybrid working options and professional development opportunities as part of our Business Analyst Customer Experience progression plan. Join us and be part of an exciting journey towards improving customer service and environmental sustainability.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2483 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Lloyds Banking Group, FCDO Services, Access4, SuperHiring, Companies House among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 94 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 94 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.