2229 IT & Software Developer jobs in the UK
IT Service Desk Technician
£32,000 - 32,000
Yorkshire Talent Partners Ltd
First Avenue, Rotherham
£32,000 - 32,000
Requirements
Must:
- Experience in a Service Desk or IT support role.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Windows operating systems and Microsoft 365.
- Understanding of Active Directory and user management.
- Basic networking knowledge (DNS, DHCP, TCP/IP, Wi-Fi).
- Experience using IT ticketing systems.
- Ability to prioritise workload and manage multiple tasks effectively.
- Relevant IT certifications (e.g. CompTIA, Microsoft, ITIL) (Desirable).
- Further education in IT or a related field (Desirable).
Responsibilities
- Provide 1st and 2nd line support for IT incidents and service requests.
- Troubleshoot and resolve issues across hardware, software, and network environments.
- Manage tickets through to resolution, ensuring timely updates and SLA adherence.
- Build, configure, and deploy end-user devices (desktops, laptops, and mobile devices).
- Support user account management (Active Directory / Microsoft 365).
- Escalate complex issues with clear and accurate diagnostic information.
- Maintain and update IT documentation and knowledge base articles.
- Support colleagues and contribute to team knowledge sharing.
- Assist with IT projects and continuous improvement initiatives.
- Travel to other UK sites as required to provide on-site support.
Description
We are seeking an IT Service Desk Technician to join our collaborative, supportive IT team in Rotherham. In this role, you will provide essential support across the whole business, addressing day-to-day technical challenges in a fast-paced setting. We offer a competitive salary of £32,000 per year, 28 days of annual leave increasing yearly, a bonus scheme, and a comprehensive benefits package including a pension scheme, life assurance, private health care, and opportunities for ongoing training and professional development. Be part of a growing organization where you can make a real impact.
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