Lead Interaction Designer

- Build, motivate, and mentor design teams, fostering collaboration and inclusivity. - Advocate best practices, tools, and methods; lead design reviews and workshops. - Resolve team challenges and provide strategic guidance across projects. - Develop user-centered design concepts with service owners and programme leads. - Lead planning, prototyping, and testing across channels, devices, and services. - Promote accessibility, consistency, and high-quality user experiences. - Make evidence-based design decisions and communicate clearly with stakeholders. - Lead design strategy and policy implementation. - Advise on high-impact, complex decisions balancing user needs and organisational goals. - Drive continuous improvement, best practice, and innovation in design processes. - Apply digital expertise to interactions, prototypes, and workflows. - Use information systems to capture designs, insights, and performance metrics. - Present findings to senior stakeholders to inform decision-making. - Support business cases, cost-benefit analyses, and budgeting. - Ensure work delivers value within financial and operational constraints.