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Infrastructure Support Engineer
£32,000 - 40,000
Xact Placements Ltd
Gloucester Road, Gloucester + Remote (UK)
£32,000 - 40,000
Requirements
Must:
We are looking for someone with a genuine passion for IT infrastructure and customer service. The ideal candidate will bring strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. You should have hands-on experience with Microsoft 365, Intune, and Entra ID. A solid understanding of DNS, DHCP, IP subnetting, and routing is essential, as well as knowledge of web filtering and email protection technologies. Experience in MSP or education environments is desirable, but not essential. If you have also worked with backup technologies like Acronis or Veeam, XDR/EDR platforms, or virtualization (VMware/Hyper-V), that's a bonus.
Responsibilities
As an Infrastructure Support Engineer, you will act as the backbone of our IT support function, providing expert 2nd/3rd line support both remotely and on client sites. Your day-to-day responsibilities will include leading on Helpdesk provision and acting as a key escalation point. You will troubleshoot and configure networks, firewalls, and Windows Server environments. Additionally, you will deliver remote and onsite project engineering for clients, conduct technical assessments, and produce high-quality reports. Building lasting relationships with clients will be essential, as you become their trusted technical partner.
Description
This is an exciting opportunity to join a high-growth Managed Service Provider that is redefining what “great support” looks like by combining technical excellence with a consultative, customer-first approach. We offer a competitive salary along with a performance bonus, hybrid working arrangements with a home office budget, and 22 days of holiday plus bank holidays, which increase with service (including your birthday off!). You will benefit from our electric vehicle salary sacrifice scheme, company perks, and wellbeing benefits. We genuinely invest in our people and provide the freedom to innovate, along with a clear path for professional growth. If you are ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in our growing MSP, we would love to hear from you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2819 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Workflo Solutions, Mark1 IT Solutions Ltd, TCMM Shutter Group Ltd, BAE Systems, VIP First Ltd, Paratech Coating UK ltd, etiCloud Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.