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2nd Line Support Engineer
£45,000 - 45,000
Xact Placements Limited
Wharfedale Road, London
£45,000 - 45,000
Requirements
Must:
- Proven experience in a 2nd line support or similar technical role.
- Solid knowledge of Microsoft 365 services, particularly SharePoint Online.
- Experience dealing with account security breaches and recovery processes.
- Familiarity with Azure Active Directory and Conditional Access Policies.
- Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations.
- Proficient with PowerShell scripting for task automation and system management.
- Strong communication skills and experience interacting with business stakeholders.
- Ability to work both independently and as part of a team in a fast-paced environment.
Technologies
Active Directory
Microsoft 365
Office 365
Responsibilities
- I will provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure).
- I will troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive.
- I will manage and respond to compromised account incidents, including investigation and remediation.
- I will support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA).
- I will collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup.
- I will use PowerShell to automate tasks, run diagnostics, and manage environments efficiently.
- I will liaise with clients and stakeholders, translating technical issues into clear, business-friendly language.
- I will contribute to documentation, knowledge sharing, and process improvement initiatives.
- I may occasionally assist with project-based work such as migrations or security audits.
Description
We are seeking an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join our growing IT team in Wimbledon. This is a client-facing role where I will support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks. In addition to a competitive salary and performance-based bonuses, we offer training and certification opportunities, a pension scheme, a holiday package, and a collaborative, friendly team environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2846 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
VIP First Ltd, TCMM Shutter Group Ltd, Direct Online Services, PayItMonthly Ltd, Paratech Coating UK ltd, Hyve Managed Hosting, BARLOW TYRIE LTD among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 70 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.