3269 IT & Software Developer jobs in the UK

Wrightbus jobs

IT Support Technician

£50,000 - 70,000
Wrightbus
Wellington Street, Ballymena
£50,000 - 70,000
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- A third-level qualification in Computer Science, Information Technology, or a related discipline is preferred. - 4 years equivalent experience in supporting, implementing, and managing IT services. - Experience in incident logging and resolving troubleshooting users IT issues. - Proven end user IT support experience. - Hands-on experience using and administering Active Directory and Office 365. - Proven experience in network administration, configuration, and securing network environments. - Demonstrates an analytical approach to problem solving. - Communicates fluently orally and in writing in English. - Competency in MS Windows 10/11 wired and wireless network troubleshooting. - Familiarity with MS Teams and MS Office.

Technologies

Active Directory
Firewall
LAN
MS Teams
Office 365

Responsibilities

- Provide day-to-day support and maintenance of the companys LAN, WAN, Wi-Fi, and Firewall infrastructure. - Diagnose and resolve hardware and software issues. - Follow up with customers, provide feedback, and see problems through to resolution. - Update customer data and produce activity reports. - Work within Active Directory, Group Policies, and M365 Administration. - Contribute to ongoing improvement projects. - Log incidents and respond to service requests accurately. - Manage and resolve IT Infrastructure and security incidents, conducting root cause analysis and implementing corrective actions. - Maintain detailed records of incidents and resolutions. - Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices. - Collaborate with colleagues to identify root causes and implement solutions. - Coordinate with external vendors for hardware and software problem resolution. - Create and update knowledge base articles for common issues. - Document procedures and best practices for future reference. - Provide basic training to end-users on IT tools and applications. - Promote self-help resources to empower users.

Description


We are Wrightbus, a fast-growing automotive manufacturer, currently seeking an IT Support Technician. In this role, you will play a crucial part in providing exceptional technical support to our internal users, ensuring the stability, performance, and security of our IT network and systems. We offer benefits such as life insurance, a Medicash scheme, local business discounts, and free car parking. If you are passionate about technology and ready to make a difference in our team, we encourage you to apply.
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