3291 IT & Software Developer jobs in the UK
Technical Support Specialist
£50,000 - 75,000
Wolters Kluwer
Penrhyn Road, Kingston upon Thames
£50,000 - 75,000
Requirements
Must:
- Customer Communication: Ability to communicate effectively with customers to understand their technical issues.
- Basic Troubleshooting: Skills to identify and resolve basic technical problems.
- Documentation: Ability to accurately record and maintain details of customer interactions.
- Product Knowledge: Familiarity with the companys products and basic functions.
- Time Management: Efficient in managing time to handle multiple customer inquiries.
- Basic Technical Tools: Proficiency in using customer support software and tools.
- Problem Escalation: Understanding when and how to escalate issues.
- Customer Follow-Up: Ability to follow up with customers to ensure problem resolution.
Technologies
Responsibilities
- Respond to customer inquiries via telephone, email, or chat.
- Troubleshoot basic technical issues related to our products and services.
- Record and document customer interactions and technical issues to create content for case deflection.
- Assist in the installation of products following standardized procedures.
- Provide clear and concise instructions to customers for problem resolution.
- Escalate complex issues to higher-level specialists or appropriate departments.
- Maintain up-to-date knowledge of product features and basic troubleshooting techniques.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Participate in training sessions to improve technical support skills.
- Provide feedback to improve support documentation and processes.
Description
We are Wolters Kluwer, a dynamic global technology company committed to making a difference every day. As innovators with impact, we provide expert software and information solutions that the world’s leading professionals rely on during critical moments. We are currently looking for a Software Technical Support professional to join our team and help ensure exceptional service experiences for our customers.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
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Which companies are hiring for IT Support Engineer jobs in the UK?
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The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.