2749 IT & Software Developer jobs in the UK
IT Helpdesk Support
£35,000 - 38,000
Winsearch
Monmouth Street 10, Holborn and Covent Garden
£35,000 - 38,000
Requirements
Must:
- Minimum 3 years experience as a Service Desk Engineer, ideally within an MSP
- Proven experience handling 2nd line escalations
- Strong troubleshooting skills across hardware, software, and user issues
- Confident communicator, written and verbal, with a customer-first approach
- Ability to manage and prioritise multiple open tickets at once
- Comfortable working autonomously with a proactive mindset
- Solid understanding of internet security and data privacy principles
- Strong knowledge of:
- Windows 10/11 and macOS
- Active Directory and Microsoft Azure / Entra ID
- Microsoft 365 (Outlook, OneDrive, SharePoint, Teams)
- Desirable: exposure to Google Workspace, Box, Dropbox, and VoIP systems
- Must be eligible to work in the UK
- Must be based in London or have strong commuting links
Responsibilities
- Act as the first point of contact for clients via phone, ticketing system, and online chat
- Serve as an escalation point for 1st line engineers, handling more complex issues
- Own incidents through their full lifecycle, keeping clients informed and ensuring issues are resolved properly
- Work to agreed Service Desk SLAs, including response times, resolution targets, and customer satisfaction
- Provide remote support as well as attend client sites when hands-on support is required
- Maintain and update the Service Knowledge Management System
- Contribute to client projects and proactive improvements, not just BAU tickets
Description
We are an established Managed Service Provider looking for an experienced Service Desk Engineer to join our technical support team. This role offers a great opportunity to work across a varied client base with 70% remote working flexibility, regular office collaboration, client site visits as needed, and participation in company training and events. Our team values diversity and we believe that our different backgrounds and expertise make us stronger. If you share our customer-focused ethos and want to help us grow, we cannot wait to collaborate with you!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2749 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Mas & Pas Limited, The Scouts Association, Silver Bullet Trading Ltd, Zonal Retail Data Systems Limited, Aderans UK Limited, The National Archives among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 96 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 96 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.