4762 IT & Software Developer jobs in the UK
1st Line Support Analyst
£31,877 - 31,877
West Yorkshire Combined Authority
Wellington Street, Leeds
£31,877 - 31,877
Requirements
Must:
- Experience delivering high-quality customer service in an IT support environment
- Practical experience in troubleshooting and supporting hardware, software, and Microsoft 365 services
- Ability to accurately log, interpret, and prioritise incidents and service requests
- Knowledge of core administrative technologies such as Active Directory and Office 365 Admin Portal
- Ability to work effectively as part of a team and maintain strong working relationships
Responsibilities
- Deliver excellent customer service as the first point of contact for IT support
- Handle phone, email, and Drop-in enquiries, logging and resolving incidents
- Perform diagnoses and troubleshooting, escalating appropriately when needed
- Troubleshoot and support hardware, software, and digital services
- Manage and maintain IT assets to ensure equipment is accurately recorded and well-maintained
- Work collaboratively with colleagues and external suppliers for timely issue resolution
- Provide occasional on-site support across West Yorkshire at Bus Stations and Travel Centres
Description
We are excited to offer a position for a Service Desk 1st Line Analyst within our Digital and Technology Services (DTS) team located in Leeds. This hybrid role allows you to balance your work from home and in-office, with a focus on delivering top-notch customer service. We provide a supportive team environment and numerous benefits, including flexible working options, generous annual leave, free public transport, competitive pension schemes, and opportunities for professional development. Join us in maintaining high standards and seamless operations within our digital services.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 4762 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Government Communications Headquarters (GCHQ), HM Land Registry, MandM, TBG Solutions Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 105 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 105 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.