Application Support Analyst

We are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritizing their own workload, solving complex problems autonomously, and communicating clearly with non-technical users. Essential qualifications include: - A minimum of 2 years' experience in second-line support, ideally covering 1st to 3rd line support within a lean team. - Strong experience with technical and application support, including SQL queries, database investigation, and software installation. - Excellent interpersonal and communication skills, with the ability to work effectively with doctors, nurses, and healthcare professionals under time pressure. - Hands-on experience with: - SQL/databases - Windows operating systems - Application support - Remote access tools - Familiarity with ticketing systems on any platform (e.g., Jira, Zendesk, ServiceNow). - High fluency in English, both spoken and written. - The ability to drive is necessary, as the office is not accessible by public transport. - Candidates must live within 45 minutes of Gerrards Cross. Desirable qualifications include: - An IT qualification or degree; however, experience will be prioritized over formal credentials. - A stable employment history, as candidates with multiple short-term roles or recent career gaps are unlikely to be progressed.