Senior Analyst Developer (Front & Back-End)

- Responding to escalated ServiceNow calls and JIRA bugs with professionalism and timeliness by providing expert advice/operational support to users of the Universitys core VLE service (Moodle), Echo360 lecture capture system, and complementary digital learning technologies. - Play a hands-on role as part of a small, specialist team to design, develop, test and maintain high-quality web applications and backend/frontend services that fulfill business needs. - Work collaboratively to design, develop, and test solutions. - Write documentation of new processes and products to facilitate knowledge sharing. - Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working software. - Communicate positively with users/customers, avoiding technical jargon. - Solve technically complex challenges. - Apply expertise to issues, implementing clean fixes. - Ensure confidentiality, integrity, and availability for data by following information security and data management policies. - Factor appropriate levels of business continuity into solutions and maintain these during the solutions lifecycle. - Monitor systems and react to alerts and abnormal behavior. - Liaise and escalate with internal developers and 3rd party vendors. - Apply modern development practices (Agile, CI/CD, TDD, version control). - Identify recurring issues and deliver root-cause improvements. - Produce and maintain clear technical and user documentation. - Contribute to skills development and continuous service improvement. - Provide technical leadership on medium and large projects. - Identify risks, escalate issues, and propose effective solutions. - Support change management and contribute to well-defined services within the service catalogue.