2138 IT & Software Developer jobs in the UK
2nd Line IT Support Analyst
£30,750 - 30,750
Voyage Care
Birmingham Road, Shenstone + Remote
£30,750 - 30,750
Requirements
Must:
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- Previous experience in a 2nd line IT support or similar technical support role within a service desk environment.
- Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications.
- Experience managing user accounts and permissions in Active Directory and Entra ID.
- Proficient in using remote support tools and ticketing systems for logging and tracking incidents.
- Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support.
- Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity.
- Awareness of cybersecurity best practices and procedures for identifying and escalating risks.
- IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential.
- Strong organisational skills and the ability to prioritise workload.
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Responsibilities
- Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress.
- Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues.
- Escalate unresolved incidents and problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover.
- Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software.
- Maintain and support IT infrastructure, ensuring systems are operating optimally.
- Accurately log support calls and document fixes within the helpdesk ticketing system for future reference.
- Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialized technical issues.
- Proactively identify and report potential IT and cybersecurity risks to minimise organizational impact.
- Contribute to service improvement initiatives by managing support queues and suggesting process enhancements.
- Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library.
- Participate in meetings with other business units to enhance understanding of operational roles and support professional development.
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Description
As a vital member of our team, the 2nd Line IT Support Analyst is dedicated to delivering high-quality support to our staff. This role is essential for managing escalations from the 1st Line Support team, using your technical expertise to resolve complex issues while maintaining clear documentation. We encourage professional development and expect you to expand your knowledge of the Azure platform and engage with various operational roles to gain comprehensive insights. We look forward to welcoming a proactive individual who thrives on problem-solving and is committed to enhancing our IT support services.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2138 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Sellafield Ltd, magic42 Limited, TFL, Hyve Managed Hosting, Pixel, To be confirmed, Medisoft Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.