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Vitality Corporate Services Limited jobs

Operational Change Specialist

£28,000 - 28,000
Vitality Corporate Services Limited
Vine Lane 3, Bredbury
£28,000 - 28,000
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I need a candidate who has experience in operational environments, ideally within Financial Services. - You should possess business change management experience, particularly within an operational setting. - The ability to manage stakeholder relationships effectively is essential. - You must have a strong understanding of data analysis and statistics. - Experience dealing with product and process changes and embedding them into operational areas is required. - I expect you to manage operational processes involving multiple stakeholders across various business areas and systems. - Proficiency in process mapping of operational processes is necessary. - You should demonstrate proven problem-solving and decision-making skills. - Familiarity with Microsoft Applications, including Excel, Word, PowerPoint, and Visio, is crucial.

Technologies

AI
Marketing
Robotics

Responsibilities

- In this role, you will be responsible for coordinating and managing small, medium, and large-scale projects within your functional area, overseeing changes from inception to completion. - You will act as a liaison between operational areas and subject matter experts across various teams, ensuring effective communication and project visibility. - Your key actions will include initiating and driving business area lead projects that impact customer service delivery, capturing business requirements, conducting data analysis, and managing business acceptance testing. - You will also create and manage local project plans, track actions, report on status, and lead meetings to ensure transparency on progress and risks. - Engaging with operational leadership teams and key stakeholders to support change activities and system improvements will be a vital part of your role. - You will consider process enhancements, including the use of robotics and AI, and ensure all project-related documents are completed and stored for compliance/audit review. - Applying lean six sigma/DMAIC approaches to drive efficiency and continuous improvement is expected. - You will provide guidance on the ongoing improvement of reports and dashboards to support business areas and project rollouts. - In addition, you will support internal and external audits, lead knowledge management efforts, and communicate regularly with management and stakeholders to provide strategic updates.

Description


- This full-time role requires a hybrid working pattern; you'll be expected to be in our Stockport or Bournemouth office two days a week, for a total of 35 hours per week. - We offer a competitive salary and an attractive benefits package, including bonus schemes, a pension plan matching contributions, and award-winning health insurance. - At Vitality, we're committed to fostering a diverse and inclusive environment where every employee feels they belong and can thrive. - We lead with our core purpose of making people healthier and enhancing their lives, while also driving positive change in society. - We prioritize your personal and professional development and promise to create a supportive environment that allows you to try, fail, and learn. - We're excited about the potential of welcoming you to our team and cannot wait to see if you're the right fit for us!
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