2560 IT & Software Developer jobs in the UK
Customer Insight Strategy Lead
£80,000 - 80,000
Vitality Corporate Services Limited
Woodmancote Lane, Westbourne
£80,000 - 80,000
Requirements
Must:
- Expertise in data architecture, integration, and connectivity across diverse sources (SQL, cloud platforms, APIs)
- Advanced skills in machine learning, AI, predictive modeling, and analytics frameworks
- Experience managing enterprise analytics initiatives and teams
- Experience designing and maintaining data architecture for integrated customer views
- Experience commanding teams in data-driven environments
- Strong business acumen and strategic thinking
- Excellent communication and stakeholder management
- Proven ability to synthesize complex signals into actionable insights
- Expertise in customer experience, operational, and financial analytics
- Effective time management, prioritization, and coverage across multiple projects
Responsibilities
- Lead and develop the Customer Insights function, converting strategy into scalable capability
- Build and maintain an integrated 360 customer view using internal and external data sources
- Develop modern data infrastructure, governance, and self-service tools
- Create standardized frameworks and reusable assets for analytics and reporting
- Embed customer analytics best practices through coaching and enablement
- Link insights to business outcomes, supporting change and strategic decision-making
- Champion innovation, introducing new tools, methodologies, and AI/ML approaches
- Generate strategic insights, identifying trends, risks, and opportunities
- Present clear, actionable recommendations to senior leaders
- Partner across the business to drive adoption of high-quality, contextually relevant insights
- Contribute to enterprise-wide initiatives such as Consumer Duty and predictive modeling
Description
We are excited to announce an opportunity within our Insights Lab at Vitality, which operates on a hybrid working pattern. Our team is dedicated to building capabilities and frameworks to foster actionable, scalable analytics that empower our organization. We offer fantastic benefits including a bonus scheme, contributions to a pension up to 12%, award-winning health insurance, and life assurance. At Vitality, we care about the well-being and development of our team, creating an inclusive environment where you can thrive and make a difference.
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