2265 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£26,000 - 26,000
Vitality Corporate Services
Richmond Gardens 4, Bournemouth
£26,000 - 26,000
Requirements
Must:
- Experience working with an ITSM tool
- Very strong verbal communication skills
- Ability to handle multiple tasks at once to meet deadlines and solve problems
- Previous call centre or Service Desk/IT support experience
- Good listening skills and ability to communicate technical issues clearly to non-technical individuals
- Demonstrable track record of delivering high levels of telephone-based service, preferably in a regulated environment
- Positive attitude and customer-focused approach
- Strong team player
- Punctual and reliable
- Experience working within deadlines and KPIs in a high-pressure environment
- High degree of accuracy and attention to detail
- Ability to work varied shifts, including weekends and on-call responsibilities on a rota basis
- Resilience
Responsibilities
- Act as the first point of contact for technical support across the business
- Deliver exceptional 1st line support to internal stakeholders, VIPs, and external partners
- Accurately record and manage incidents and requests reported to the Service Desk using relevant ITSM tools in a timely manner
- Allocate incidents and requests to the correct resolver groups when unable to resolve at first line
- Escalate issues as appropriate following published and unpublished procedures
- Understand the needs and requirements of the business to provide exceptional customer service
- Regularly update open tickets in ITSM tools as well as keep the customer informed
- Actively contribute to service improvements by recommending changes to systems and processes
- Provide technical and user support to meet Service Desk requirements
- Participate in project-based work and other departmental activities including the performance of routine procedures and incident management
Description
At Vitality, we are excited to invite you to join our dynamic IT Service Desk team, based primarily in our Bournemouth or Stockport offices, working full-time, 35 hours a week. We are a multi-award-winning UK insurance brand committed to making the world a healthier, happier place. With fantastic benefits including a bonus scheme, up to 12% pension contribution, and our award-winning Vitality health insurance, we truly care about our team. We embrace diversity and inclusion, and we welcome applications from individuals of all backgrounds. We can’t wait for you to become part of our mission to enhance the quality of life for our 1.7 million members.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2265 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Lloyds Banking Group, FCDO Services, Pense Ltd, COMPANIES HOUSE, SuperHiring among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 84 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 84 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.