2341 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£26,161 - 26,161
Victim Support
Eastern Business Park, Cardiff
£26,161 - 26,161
Requirements
Must:
###
- Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment.
- Confidence with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting.
- Excellent communication skills, with the ability to explain technical issues clearly and friendly.
- Highly organized, proactive, and capable of prioritizing tasks in a busy environment.
- A strong desire to learn, share knowledge, and contribute positively to the team culture.
###
Responsibilities
- Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally.
- Troubleshoot and resolve incidents, escalating issues when needed while aiming to exceed service expectations.
- Support users with their computers, Microsoft Windows, and Office applications.
- Create and update user guides, FAQs, and knowledge base articles to empower colleagues and promote self-service.
- Participate actively in team meetings, workshops, and IT projects, offering ideas and input.
###
Description
We are looking for 2 enthusiastic IT Service Desk Analysts to join our team in Cardiff as the first point of contact for our internal customers. This is a full-time position (37.5 hours per week) on a permanent contract, with a salary of £26,161.25 per annum. Joining our supportive, inclusive team means you’ll have the opportunity for professional development and make a real impact by supporting colleagues who deliver vital services for Victim Support. We offer flexible working options, generous annual leave, a welcome bonus, a pension plan, and many other benefits. As an independent charity, we provide specialist services to those affected by crime across England and Wales, striving towards fewer victims and stronger rights. We particularly welcome applicants from Black, Asian, and minority ethnic communities. We are also a Disability Confident Employer and happy to make reasonable adjustments to enable everyone to perform their best during the selection process. If you’re excited to help others and grow your IT career, we’d love to hear from you!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2341 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
ProCheckUp Limited, LendingCrowd, Deep Sea Electronics Ltd, PASS (Portable Appliance Safety Services) Ltd, Hyve Managed Hosting, razorblue Careers, PAAC IT among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 75 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 75 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.