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Senior IT Engineer
40,000 - 40,000 GBP
Verus Recruitment
Charing Cross, UK + Remote (UK)
40,000 - 40,000 GBP
Requirements
Must:
We are looking for a Senior IT professional with strong technical expertise and experience in the following areas:
- Office 365 administration
- Azure administration
- Administering Multi-Factor Authentication (MFA)
- Windows Server administration, including Active Directory, Exchange Server, and SQL Server
- Firewall experience, preferably with SonicWall and Ubiquiti Dream Machine
- General Wi-Fi support
- Knowledge of networking fundamentals
Responsibilities
In this role, I will rely on you to deliver top-tier technical support to our clients. Your key responsibilities will include:
- Addressing and resolving escalated tickets and inquiries from a team of Technicians and Senior Technicians, utilising our ticketing system and escalation process.
- Delivering advanced technical support for the Managed Services Team, managing high-level and complex issues involving a diverse range of systems, hardware, and software.
- Keeping clients informed about the status of their tickets at every stage, providing timely updates on any changes or outages related to their issues.
- Offering advanced remote support to clients, particularly for intricate problems.
- Occasionally visiting clients on-site to assist with technical issues.
- Setting a standard for excellence by maintaining clear and concise records of all work undertaken, serving as a role model for other staff members.
- Adhering to SLAs, company policies, and SOPs to ensure timely completion of tickets, preventing them from becoming 'stale'.
Description
We are a well-established Managed Service Provider (MSP) looking for a Senior member to join our team. In this full-time permanent role, you will play a key part in optimizing team performance and ensuring client satisfaction remains our primary objective. We offer a competitive salary range of £35,000 - £50,000, depending on experience. Additionally, we provide 25 days of holiday, private health care, a 5% pension, social and wellness initiatives, an on-site gym, great training progression, and many other perks and benefits. We are an Equal Opportunities Employer.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1056 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Graphcore, BAE Systems, MBDA, Appello, ACCA, Reedsy, Unisys among others, are currently hiring for IT roles in the UK.
The company with most openings is Proactive Appointments Limited as they are hiring for 33 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Proactive Appointments Limited as they are hiring for 33 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.