Senior User Researcher

- Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments. - End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights. - Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co‑design, diary studies). - Strong consultancy skills, including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels. - Stakeholder management expertise, with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi‑disciplinary teams. - Proven impact, demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes. - Mentorship experience, coaching and supporting junior researchers and colleagues to develop their skills and confidence. - Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs. - Deep understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2. - Working knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes. - Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user-centred delivery.