2655 IT & Software Developer jobs in the UK
Requirements
Must:
- Minimum of 2-5 years of experience in deskside support
- Strong customer service orientation with excellent communication skills
- Ability to explain technical concepts to non-technical users
- Experience with service desk management tools (e.g., ServiceNow)
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred
- Strong communication, interpersonal, and problem-solving abilities
- Customer-focused mindset with a commitment to delivering high-quality support
- Strategic thinking and decision-making skills
- Ability to manage multiple priorities and meet deadlines
- Adaptability to evolving technologies and processes
- Strong analytical and reporting skills
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
- Expertise in Windows, macOS, and mobile OS platforms (Android/iOS)
- Proficiency in Azure, AWS, VMware, and Citrix environments
- Strong understanding of TCP/IP, DNS, DHCP, VPNs, and firewalls
- Familiarity with endpoint protection tools and security compliance
- Experience with PowerShell, Bash, or Python for automating tasks
- Knowledge of application packaging and deployment
- Proficiency in Azure Active Directory and Group Policy support
- Ability to lift and transport equipment
- Mobility to access various office areas, including under desks and in server rooms
- May require occasional after-hours support for critical issues
Responsibilities
- Serve as the first point of contact for technical support via phone, email, or chat
- Log and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems
- Perform initial triage, diagnosis, and troubleshooting for IT issues
- Ensure timely resolution of incidents in line with Service Level Agreements (SLAs)
- Maintain accurate documentation of incidents, resolutions, and troubleshooting steps
- Contribute to the development and maintenance of the IT knowledge base
- Deliver excellent customer service and build strong relationships with end-users
- Monitor system performance and identify potential issues proactively
- Conduct routine health checks of systems, applications, and networks
- Set up and configure new laptops, mobile devices, and peripherals
- Liaise with 3rd party suppliers and manage user accounts, permissions, and access rights
- Install, update, and patch software applications according to company policy
- Maintain inventory of IT equipment and manage equipment lifecycle
- Support audio/visual equipment for meetings and company events
- Collaborate with other IT teams to address complex or recurring problems
- Participate in IT projects, such as system upgrades or deployments
- Review and refine service desk documentation and processes for efficiency and accuracy
- Participate in ongoing training and development to stay current with IT trends and technologies
Description
At Version 1, we celebrate 30 years in business as a trusted technology and transformation partner for global brands. Our ASPIRE Global Service Centre is a central hub for our Service Management operations, focusing on AI, continuous improvement, and business innovation. We are looking for an Onsite Support Analyst based in Belfast, supporting customers in Dublin and London. This full-time position includes remote support with occasional travel and offers a comprehensive benefits package, including career progression, flexible working, financial wellbeing initiatives, and educational assistance. We are proud to be an equal opportunities employer that values diversity and aims to create a respectful workplace where everyone thrives.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2655 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Circuit Mind, UKTL, Shiptheory, Government Communications Headquarters (GCHQ), Confidential, TBG Solutions Ltd, Medhurst North West Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.