2897 IT & Software Developer jobs in the UK
D365 Functional Consultant (Customer Service)
Β£49,000 - 66,000
Version 1
Rothesay Road, Manchester
Β£49,000 - 66,000
Requirements
Must:
- 3β7 years of experience as a D365 Functional Consultant, ideally within a consultancy environment.
- Strong functional knowledge of Dynamics 365 Customer Service, including Omnichannel / Contact Centre capabilities.
- Proven experience delivering projects across multiple customers, ideally within public sector or council environments.
- Hands-on configuration experience in Dynamics 365, including workflows, forms, views, and business process flows.
- Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
- Ability to facilitate workshops, gather requirements, and translate business needs into technical solutions.
- Excellent communication and stakeholder management skills at all organisational levels.
- Experience working with Agile delivery teams is highly desirable.
- Relevant Microsoft certifications (MB-910, MB-230) are advantageous.
- Consultative and proactive problem solver.
- Strong analytical mindset with attention to detail.
- Comfortable working independently and collaboratively within cross-functional teams.
- Adaptable and confident engaging with diverse clients and industries.
Responsibilities
- Work closely with stakeholders, product owners, business analysts, and development teams to define business requirements and translate them into effective D365 Customer Service solutions.
- Participate and lead in design workshops, gathering requirements to define the business solution and promote out-of-the-box use of D365 capabilities.
- Configure and customise D365 Customer Service applications to meet business needs.
- Create and maintain functional design documentation, process flows, and configuration specifications.
- Support delivery including testing, training, and deployment.
- Advise customers and teams on D365 best practices for out-of-the-box implementations.
- Stay current with the latest D365 releases and Microsoft Power Platform updates to continuously enhance solutions.
Description
At Version 1, we have celebrated over 28 years in Technology Services and continue to be trusted by global brands to deliver solutions that drive customer success. Weβre proud to be an award-winning employer, reflecting how employees are at the heart of our company. Our Digital, Data and Cloud team is preparing for the next phase of expansion, creating new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. We offer a comprehensive benefits package prioritizing employee well-being, professional growth, and financial stability, including a hybrid schedule, private medical and life insurance, and an employee-designed Profit Share scheme.
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The company with most openings is Experis as they are hiring for 89 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.