ServiceNow / Atlassian Product Owner

- Define the product vision for Atlassian and ServiceNow platforms aligned with organisational goals - Maintain a full, strategic roadmap covering enhancements, integrations, and platform evolution - Prioritise outcomes, epics, and features that maximise value while balancing feasibility and risk - Make informed decisions on product direction, adoption priorities, and technical trade-offs - Own, refine, and prioritise the Jira backlog across features, improvements, and fixes - Review configuration change requests, approving or rejecting based on value, standards, and impact - Coordinate delivery of changes with administrators, engineers, third parties, and vendors - Build strong relationships across PMO, Transformation, COO teams, and business stakeholders - Facilitate workshops to gather requirements, understand pain points, and align Jira to business processes - Communicate upcoming changes, new capabilities, and best-practice guidance clearly and proactively - Design intuitive, consistent solutions across Jira, Confluence, and ServiceNow - Define and enforce usage standards, including issue types, workflows, fields, and naming conventions - Configure and maintain projects, boards, screens, schemes, workflows, and permissions in line with governance - Provide expert guidance on Jira usage, workflows, and best practices - Maintain user guides, FAQs, and enablement resources - Define KPIs for Jira adoption, value, and platform health - Create dashboards and reporting that provide actionable insights into flow, throughput, and delivery - Translate business requirements into configuration needs and test scenarios - Coordinate and perform UAT, ensuring changes meet acceptance criteria - Maintain governance for Jira configuration, change requests, and approval processes - Ensure Jira usage aligns with organisational policies and regulatory requirements - Ensure platform stability, performance, integrations, and licensing are effectively managed - Provide product requirements to inform technical decisions relating to infrastructure or integrations