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User Experience Consultant
£126,000 - 126,500
VIQU IT
Bishopsgate Street 57, Bishopsgate
£126,000 - 126,500
Requirements
Must:
We require proven experience in maintaining a company's infrastructure and observing the impacts of change to a business. You should have a track record of effectively communicating this to IT teams and creating strategies that ensure customer success across various environments.
You need to have:
- Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes.
- Familiarity with ServiceNow or similar IT service platforms.
- Exposure to Windows 10–11 migration and cloud migration projects.
- A strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps).
- A strategic, systems-level thinking approach, coupled with hands-on UX delivery experience.
- Comfort in collaborating with both technical and non-technical stakeholders.
Responsibilities
As a User Experience Consultant, you will:
- Evaluate and enhance end-to-end employee technology experiences across IT touchpoints.
- Map and redesign EUC journeys to improve usability, consistency, and satisfaction.
- Lead UX input for the ServiceNow rollout and Windows 10–11 transition.
- Contribute to the UX strategy supporting cloud and infrastructure transformation.
- Collaborate with IT, project, and change teams to embed user-centred principles.
- Support adoption and change initiatives by producing clear user guidance and insights.
- Develop and maintain UX frameworks and standards for internal IT services.
Description
We at VIQU IT are partnering with a global organisation that is undergoing a large-scale digital transformation. This transformation involves significant infrastructure modernization, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. In this role, you will focus on internal IT user journeys, rather than customer-facing web design. You will play a crucial role in ensuring that new technologies and processes provide a frictionless, efficient, and engaging experience for employees across the business. This is a 6-month hybrid contract position based in London. If you are interested in this opportunity, we encourage you to apply!
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The company with most openings is Experis as they are hiring for 84 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.