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VIQU IT jobs

1st Line Support

£130,000 - 140,000
VIQU IT
Liverpool Road 279, Liverpool
£130,000 - 140,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for candidates with previous experience in IT Support. You should be familiar with providing both remote and onsite support in a Microsoft environment. Key skills include: - 1st Line / Service Desk Support experience in a Windows/Microsoft environment. - Proficiency with Windows 10 and Windows 11. - Knowledge of Microsoft 365, Exchange, Azure, Outlook, and MS Teams. - Experience with Active Directory and telephony support. - Ability to triage tickets and escalate to relevant teams when necessary. - Familiarity with the ServiceNow ticketing system. - Strong customer service skills. - Experience with iManage or Bomgar is desirable.

Technologies

Active Directory
Microsoft 365
MS Teams
Office 365

Responsibilities

In this 1st Line Support role, you will be responsible for: - Providing excellent customer service to our users. - Supporting users in a Windows environment, including Windows 10 and 11. - Assisting with Microsoft 365 applications and services. - Managing ticket triage and resolution through the ServiceNow ticketing system. - Offering a mix of remote and deskside support, including working on a tech bar. - Collaborating with relevant teams to ensure smooth operations and resolution of issues.

Description


This is a 6-month contract position with the potential to extend. We offer a competitive rate of £130 to £140 per day for 37.5 hours of work each week, from Monday to Friday. The position is hybrid, requiring one day per week onsite in Liverpool. Please note that this role falls inside IR35 regulations. If you're interested in this opportunity, we encourage you to apply now. We also offer a referral bonus of up to £1,000 for successful candidate referrals. For more exciting roles and opportunities, feel free to follow us on LinkedIn.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

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Is the UK a good place for IT Support Engineers?

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Which companies are hiring for IT Support Engineer jobs in the UK?

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The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.