4268 IT & Software Developer jobs in the UK
Technical Customer Support Specialist
£68,000 - 108,000
VIA MATCH LIMITED
Copthall Avenue 3, London
£68,000 - 108,000
Requirements
Must:
- 2+ years of experience in customer support or technical support roles
- Experience with support platforms such as Intercom, Zendesk, or Slack
- Excellent written and verbal communication skills
- Strong problem-solving ability with meticulous attention to detail
- Calm, patient, and empathetic when handling customer issues
- Comfortable working in a fast-paced, dynamic environment
- Proactive in improving processes and workflows
- Nice to have: Experience in SaaS, tech, or startup environments
- Nice to have: Experience creating documentation or video tutorials
- Nice to have: Experience running webinars or live training sessions
Responsibilities
- Respond to customer inquiries via support tickets, live chat, and calls, resolving issues quickly and professionally
- Run 1:1 and group support sessions to onboard or train users
- Collaborate with product and engineering teams to solve technical issues and improve workflows
- Identify patterns in feedback to recommend improvements to products and support processes
- Create and update help articles, guides, and tutorial videos
- Maintain high standards for key support metrics such as response times, resolution times, and customer satisfaction
- Contribute to cross-team projects and initiatives
Description
We are a fast-growing tech startup seeking a Customer Support Specialist to provide exceptional support to our users. You will play a key role in ensuring customers have a smooth, helpful, and efficient experience with our software products. This position offers ownership, variety, and the opportunity to learn from a dynamic, fast-moving team. We offer a flexible and hybrid working environment, generous paid leave and holiday policies, company-paid wellness support, monthly paid meals, and equity participation for early employees.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 4268 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Bestway Group, HM Land Registry, Companies House, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.