Cloud Account Specialist

- Having direct relationships with VCGs Microsoft customers, including fulfilling their queries on what product(s) are right for their requirements. - Completing customer scoping calls, engaging the correct pre-sales resources where necessary. - Conducting Quarterly Microsoft Business reviews with Account Managers. - Providing guidance on appropriate products to VCG customers around the Cloud technology stack, including but not limited to: Azure Services, Microsoft 365 licenses, Microsoft Server and Data Centre licenses, Microsoft Applications, and Acronis Cloud Solutions. - Administration of Microsoft licensing tasks, including but not limited to renewals, license purchases, billing queries, and portal administration. - Working with marketing and the VCG new business team to bring new Microsoft business to VCG. - Providing support to the VCG Sales team on the VCG Cloud portfolio and Cloud managed services. - Conducting customer scoping calls to gather requirements and propose the best Microsoft or Cloud solution or product. - Creating Microsoft Business proposals and quotes in Pandadocs for VCG customers. - Giving advice to Sales staff to ensure the best outcome for VCG customers. - Providing support to VCGs Microsoft and Cloud managed service customers. - Working closely with Microsoft and our Microsoft partners to drive further business and rebate for VCG. - Maintaining and improving licensing knowledge through certification, both on a personal and company level. - Adhering to the Companys Quality and Business Processes. - Attending customer sites or VCG offices to conduct work or attend meetings where necessary. - Maintaining accurate records in CRM and reporting on sales performance.