Third Line IT Support Manager

We are a well-established managed service provider with over 30 years of integration experience, seeking an experienced Third Line IT Support Manager to lead a high-performing technical support team. This position offers the opportunity to take ownership of a large, complex IT environment while influencing future service improvements. As the Third Line IT Support Manager, you will oversee a team of 15 technical specialists and ensure the stability and performance of a mission-critical infrastructure. We are looking for someone confident, knowledgeable, and capable of balancing operational management with hands-on technical oversight. In our hybrid working environment, you can expect to be onsite approximately 2-3 days a week, with the opportunity to make an immediate impact. Our friendly, collaborative team supports each other and fosters a dynamic environment. The interview process will include a competency and framework-based interview followed by a presentation titled Your First 100 Days in the Role. If you are a personable and confident Third Line Support Manager who values building strong relationships and has the ability to motivate and develop technical staff, we encourage you to apply.