2398 IT & Software Developer jobs in the UK
IT Support Specialist - Evening Shift
£30,000 - 30,000
VANRATH
Gloucester Street, Belfast
£30,000 - 30,000
Requirements
Must:
- A minimum of one year’s experience in an IT support, service desk, or technical operations role.
- Strong problem-solving ability and a willingness to learn new technologies.
- Confident communicator, capable of dealing with users in a professional and calm manner.
- Practical experience working with Windows environments, cloud/SaaS tools, and basic networking (IP addressing, DNS, VPN fundamentals).
- Familiarity with ticketing platforms such as Zendesk, Jira, or equivalent.
- Understanding of authentication concepts such as SSO/SAML or a willingness to learn quickly.
- Desirable: Exposure to voice communication platforms, VoIP or SIP-based solutions; experience supporting trading-floor or financial-services environments; knowledge of incident management, SLAs, and structured escalation paths; previous work with cloud telephony, PBX systems, or specialist communications hardware.
Responsibilities
- Respond to incoming technical issues raised through the support portal or by phone.
- Diagnose and resolve first-line incidents relating to user access, connectivity, voice services, and administration of the communications platform.
- Carry out user management tasks including new user setup, updates, and access removal.
- Support the configuration and basic troubleshooting of dedicated hardware used by client trading teams.
- Identify issues requiring deeper technical review and escalate efficiently with clear documentation.
- Record all activity accurately within the ticketing system and contribute to team knowledge resources.
- Collaborate with account management, engineering, and senior support teams to maintain high levels of service.
- Participate in occasional out-of-hours or weekend support requirements if critical issues arise.
Description
We are a growing technology firm operating in the communications and trading-technology space, and we are seeking a technically minded Support Specialist to join our Belfast team. This role is part of a global support function responsible for assisting end users of a cloud-based voice and communications platform widely used across the financial services sector. It’s ideal for someone who enjoys customer interaction, problem solving, and working with modern cloud systems. Please note this is an evening shift position supporting international users, with hours of work from 4:00 PM to 12:00 AM, Monday to Friday. This is an excellent entry point into a fast-paced technology environment, with strong opportunities for learning and career progression. We offer a competitive base salary, a performance-related bonus, a comprehensive benefits package (details depending on location), and career development within an innovative and expanding technology business.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2398 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Blackbird Corporate Ltd, Prodigy IT Solutions, Nexus Vehicle Rental, Together, magic42 Limited, Novem Ltd, MastarRec among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.