2167 IT & Software Developer jobs in the UK
IT Support Engineer - Entry Level
£15,000 - 30,000
VANRATH
Gloucester Street, Belfast
£15,000 - 30,000
Requirements
Must:
- Minimum of one years experience in an IT support, service desk, or technical operations role.
- Strong problem-solving ability and willingness to learn new technologies.
- Confident communicator capable of dealing with users in a professional and calm manner.
- Practical experience working with Windows environments, cloud/SaaS tools, and basic networking (IP addressing, DNS, VPN fundamentals).
- Familiarity with ticketing platforms such as Zendesk, Jira, or equivalent.
- Understanding of authentication concepts such as SSO/SAML or a willingness to learn quickly.
- Exposure to voice communication platforms, VoIP or SIP-based solutions (desirable).
- Experience supporting trading-floor or financial-services environments (desirable).
- Knowledge of incident management, SLAs, and structured escalation paths (desirable).
- Previous work with cloud telephony, PBX systems, or specialist communications hardware (desirable).
Responsibilities
- Respond to incoming technical issues raised through the support portal or by phone.
- Diagnose and resolve first-line incidents relating to user access, connectivity, voice services, and administration of the communications platform.
- Carry out user management tasks including new user setup, updates, and access removal.
- Support the configuration and basic troubleshooting of dedicated hardware used by client trading teams.
- Identify issues requiring deeper technical review and escalate efficiently with clear documentation.
- Record all activity accurately within the ticketing system and contribute to team knowledge resources.
- Collaborate with account management, engineering, and senior support teams to maintain high levels of service.
- Participate in occasional out-of-hours or weekend support requirements if critical issues arise.
Description
We are a growing technology firm operating in the communications and trading-technology space, seeking a technically minded Support Specialist to join our Belfast team. This role is part of a global support function responsible for assisting end users of our cloud-based voice and communications platform used widely across the financial services sector. This is an evening shift position with hours from 4:00 PM to 12:00 AM, Monday to Friday. We offer a competitive base salary, performance-related bonus, and a comprehensive benefits package, along with strong opportunities for learning and career progression within our innovative and expanding technology business.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2167 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Department for Work and Pensions (DWP), UK Research and Innovation (UKRI), ITI Group, Phoenix Group, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 91 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 91 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.