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Service Team Administrator
£25,396 - 27,000
V- Tech UK Ltd
Forest Road 181, Hainault
£25,396 - 27,000
Requirements
Must:
- Confident and skilled communicator, professional on the phone with the ability to keep customers updated.
- Customer service helpdesk experience.
- Strong organizational skills.
- Good geographical knowledge.
- Ability to multi-task and prioritize effectively.
- Positive can-do attitude.
- Strong IT skills.
- Attention to detail.
- Excellent interpersonal skills.
- Problem-solving and decision-making capabilities.
- Ability to communicate effectively with customers and colleagues across different departments, in person, over the phone, and via email.
- Motivated and able to motivate others.
- Leadership skills with the ability to delegate tasks.
- Capability to work under pressure.
Technologies
Responsibilities
- Support customers and address their inquiries in a timely manner.
- Schedule engineers’ diaries and manage appointments to meet customer needs while considering job complexity, time requirements, and parts availability.
- Order necessary parts for jobs and ensure accurate paperwork is submitted by engineers.
- Log cases, handle customer complaints, and maintain updated systems.
- Collaborate with colleagues and other departments to ensure a seamless service for customers.
- Assist field engineers with technical challenges to identify solutions.
- Liaise with the purchasing team to schedule deliveries and installations.
- Ensure compliance with DVSA, health and safety regulations, manufacturer policy, and company standards while carrying out time-sensitive work.
- Generate profit for the company through effective service management.
Description
We are GEMCAL SERVICE LTD, a rapidly growing Garage Equipment Service Company based in Hainault, Essex. We are looking for a Service Administrator to join our customer service team, reporting directly to the business and service manager. This is a Full-time, Permanent position with an expected start date as soon as possible. Salary ranges from £25,396.80 to £27,000.00 per year. We foster a positive work environment with benefits that include casual dress, company events, pension schemes, and on-site parking. We want applicants to have a good understanding of Garage Equipment and to be ready to share their experience in customer service. This role requires in-person work and is vital for upholding our customer service standards.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1201 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BAE Systems, Ultimate Products, Circle Health Group, SpaMedica, Donard Recruitment, AXA, Thrive Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 50 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 50 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.