Senior IT & AV Support Engineer

- Previous experience of supporting IT and Audio-Visual hardware, software or services (1st and 2nd tier), ideally in an academic environment - Broad and deep knowledge of current IT technologies and their application in a Higher Education context or similar - Proven experience of working with people at different levels in a complex environment as well as building and maintaining working relationships - Knowledge of IT or hardware, including servers, desktop PCs, laptops and mobile devices - Knowledge of lecture capture systems such as Panopto, Crestron or Extron - Knowledge of online teaching/meeting systems such as Microsoft Teams and Zoom - An understanding of virtual learning environments such as Moodle - Experience of installing, using and administering one or more computer operating systems such as Microsoft Windows, Mac OS and Linux - Confident user of Microsoft Office products and able to provide advice and support on these products - Experience of using email and calendaring software in a business or academic environment - Experience using systems like Active Directory, SCCM and Jamf - IT networking knowledge - Be self-motivated - Be able to work alone, in a team or with your peers - Have excellent interpersonal skills - Enjoy working in a customer-facing fast-paced environment and be able to multitask and prioritize effectively