2699 IT & Software Developer jobs in the UK
IT Technician
£50,277 - 50,277
University and College Union
Carlow Street, Camden Area
£50,277 - 50,277
Requirements
Must:
- Experience of working with and supporting video-conferencing equipment.
- Knowledge of IT systems in use, including Microsoft products, anti-virus products, mobile security, internet, communications, databases, and backup software.
- Knowledge of IT equipment such as PCs, laptops, peripherals, servers, videoconferencing, wireless access points, printers, mobile devices, etc.
- Knowledge of Active Directory, group policy, and software deployment.
- Experience of working within an IT Helpdesk team.
- Experience of using Microsoft applications.
Responsibilities
- Provide IT support (hardware and software) for UCU staff, officers, and members by being the first point of contact for IT Helpdesk.
- Ensure that network security is maintained through passwords, multi-factor authentication (MFA), and physical security measures.
- Plan, facilitate, and support the use of video-conferencing.
- Diagnose faults and arrange appropriate actions to resolve them.
- Monitor the progress of support calls, reporting and escalating where appropriate.
Description
We are the University and College Union (UCU), representing over 120,000 members in academia and beyond across the UK. Located at our head office in Carlow Street, London, we offer a supportive work environment, a flexible working policy, and various health and well-being benefits. Our commitment to family life, training, and development ensures that our employees are empowered and supported in their professional journey.
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