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IT Support Engineer
£26,000 - 26,000
University College of Estate Management
Matlock Road 60, Caversham
£26,000 - 26,000
Requirements
Must:
- GCSE Maths and English Grade C/4 or above
- Previous experience in a similar/technical support role
- Experience with Windows 10/11 and Mac OS
- Strong customer service and communication skills, with the ability to support users at all levels
- Understanding of the configuration of hardware, including laptops and peripherals such as printers
Responsibilities
- Manage incoming incidents and service requests within the service desk system
- Ensure that each customer is continually updated throughout the lifecycle of their ticket
- Follow IT procedures, processes, and guidelines for setting up new starters, changes, or leavers
- Respond to all support requests within the defined Service Level Agreement (SLA)
Description
We are looking for an enthusiastic and motivated individual to join our busy and fast-paced Technology team as an IT Support Engineer. In this role, I will ensure that our service desk provides excellent service for all UCEM students and staff. You will encounter a varied mixture of systems and will have the opportunity to support and maintain these as needed. This position offers a fantastic opportunity for someone looking to advance their career in IT, develop their skillset, and grow their technical knowledge while playing an integral role within UCEM during a busy and exciting period of growth.
At UCEM, we value Passion, Integrity, Excellence, and Support. Our main drivers are student satisfaction and success, and we pride ourselves on high levels of employee engagement; your contribution will be valued should you join us. As a leading provider of supported online education, we prioritize wellbeing and work-life balance, offering flexible working arrangements and generous holiday allowances as key employee benefits. We champion equality, diversity, and inclusion in our workforce, welcoming applications from all backgrounds.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 971 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Dementia UK, u-blox, Defaqto, Equator, Babcock International, BAE Systems, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is La Fosse as they are hiring for 32 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is La Fosse as they are hiring for 32 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.