Onsite Lead IT Support Engineer

- Lead, mentor, and supervise a team of onsite engineers, fostering collaboration and professional growth - Coordinate daily activities including incident response, service requests, installations, upgrades, and preventive maintenance - Ensure adherence to SLAs, processes, and company standards for all service delivery - Plan, schedule, and allocate resources for field operations to meet contractual deadlines and client expectations - Provide guidance and troubleshooting during BAU activities, including maintenance and repair tasks - Enforce compliance with safety regulations, company policies, and industry standards at all times - Act as the primary point of contact for operational queries, maintaining strong relationships and clear communication - Monitor progress, prepare reports, and escalate issues when necessary - Drive initiatives to enhance efficiency, service quality, documentation, knowledge sharing, and customer satisfaction - Collaborate with project management, account management, and logistics teams for seamless execution - Ensure compliance with cybersecurity and data protection policies, including completion of mandatory training