3421 IT & Software Developer jobs in the UK
Technical Support Engineer
£50,000 - 55,000
Uniqodo
Borough High Street 72-74, Dowgate + Remote (UK)
£50,000 - 55,000
Requirements
Must:
- 4+ years experience working in a technical support or similar role
- 3+ years experience in a client-facing role
- Good understanding of web-based applications and APIs with practical experience using Postman/curl or similar to debug endpoints
- Comfortable digging into API responses, inspecting web elements, and searching through logs to find the root cause of an issue
- Experience using a ticketing system like Jira to manage the support process end-to-end
- Proactive approach to work, looking for improvements in documentation, automation, and internal processes
- Excellent problem-solving and troubleshooting skills
- Excellent written and verbal communication skills
- Ability to confidently communicate with clients, prospects, engineers, and colleagues
- Good organizational skills to manage a busy workload effectively
Responsibilities
- Provide excellent first and second-line support for technical queries about our platform, resolving issues promptly
- Own the triage process to act as a definitive filter for the engineering team
- Manage client expectations and ensure realistic deadlines through excellent communication
- Prioritize issues based on client satisfaction
- Identify opportunities for automation and suggest improvements to processes
- Develop and maintain product documentation and onboarding materials
- Summarize common pain points into actionable feedback for the Product team
- Help design and iterate on support and onboarding workflows
- Collaborate closely with internal teams to ensure client satisfaction
- Communicate effectively with clients, assisting major brands like TUI and Expedia
- Provide pre-sale support to sales and customer success teams
- Manage integrations of new clients and troubleshoot issues during the onboarding process
- Ensure timely completion of client integrations by monitoring progress and resolving challenges
Description
At Uniqodo, we are a fast-growing SaaS business at the forefront of marketing technology, offering a unique Promotion Experience platform designed to help e-commerce businesses achieve their marketing goals. We value a strong work-life balance through our 4-day workweek and provide a comprehensive benefits package, including competitive salaries, extensive holiday, a contributory pension scheme, and unique health protection plans. Our team thrives in a culture of collaboration and continuous learning, where problem-solving is embraced as a pathway to personal and professional growth. Join us remotely while contributing to award-winning projects with global brands.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3421 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Openda Ltd, Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Iridium Consulting Limited, Rebus Recruitment among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 104 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.