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ICT Support Technician (2nd Level)
£30,000 - 30,000
Ulster University
Northland Road, London
£30,000 - 30,000
Requirements
Must:
- I hold an HNC/HND, Foundation degree, NVQ Level 4, or equivalent (or higher) with relevant ICT content, or I am in the final 6 months of a degree program with relevant ICT content, or I can demonstrate appropriate experience relevant to an ICT technical support (2nd Level) environment.
- I have experience providing 2nd Level ICT service request and incident management support.
- I have experience in problem analysis and resolution activities in an ICT technical support environment.
- I can provide evidence of experience configuring and deploying hardware and software, including portable devices.
- I am willing to attend campuses out of hours to deal with matters of high priority.
Responsibilities
In my role as an ICT Support Technician, I will deliver 2nd line IT technical support by resolving a variety of IT issues and supporting staff, students, and visitors with technical problems based at my campus location. I will troubleshoot and solve escalated issues, delivering solutions that ensure the university operates smoothly. I am expected to understand IT Service Management and stay updated on current computing technologies. Given that this is an entry-level position, I will also be part of a training and development plan to enhance my skills further.
Description
We are a university with a national and international reputation for excellence, innovation, and regional engagement, making a significant contribution to the economic, social, and cultural development of Northern Ireland. Our core business activities include teaching and learning, widening access to education, research and innovation, and technology and knowledge transfer. I joined our dynamic Digital Services team, where I can grow and advance my skills in a thriving IT environment. This role not only offers practical experience but also ample opportunities for career progression. Additionally, Ulster University holds a Silver Athena SWAN award, recognizing our commitment to advancing gender equality in higher education. The university is dedicated to fostering a family-friendly working environment, including flexible working arrangements, and is an equal opportunities employer welcoming applicants from all community sections, particularly those with disabilities. Appointments will be made on merit.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2820 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BTL IT Solutions Ltd., PayItMonthly Ltd, TCMM Shutter Group Ltd, Workflo Solutions, Advanced IT Services, Paratech Coating UK ltd, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 69 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.