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IT Support Engineer - 1st & 2nd Line
£27,000 - 36,000
TurnerFox Recruitment
Derby Street, Derby
£27,000 - 36,000
Requirements
Must:
- Proven experience in IT Support, Helpdesk, Service Desk, or Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365, Office 365, Windows 10/11, Intune, and Azure AD.
- Familiarity with Active Directory, Group Policy, and basic networking concepts (DNS, DHCP, TCP/IP).
- Experience using ITSM or ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritize effectively.
- A proactive, hands-on approach with strong attention to detail.
Responsibilities
- Provide 1st and 2nd Line IT support via phone, email, remote tools, and our ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Support network connectivity, printers, and shared resources.
- Escalate complex technical issues to 3rd Line Support or external vendors when necessary.
- Maintain detailed and accurate records using the IT ticketing system.
- Follow IT security, data protection, and backup policies at all times.
Description
We are seeking an experienced IT Support Engineer to develop your career in a dynamic, customer-focused environment. You will deliver high-quality technical support and ensure users receive excellent service across various systems including Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems. This position offers hybrid working after the training period and an excellent opportunity to progress your IT career in a varied, technical environment while working with a supportive and collaborative IT team. Please feel free to send us your CV if you are interested in joining our team.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2690 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
BTL IT Solutions Ltd., British Heart Foundation, Gelt Inc, BAE Systems, Direct Online Services, Action Prompt Ltd, PayItMonthly Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.