2543 IT & Software Developer jobs in the UK
Service Design & Improvement Specialist
£47,000 - 51,000
Trust Housing Association Limited
New Mart Road 12, Davidsons Mains
£47,000 - 51,000
Requirements
Must:
- Experience in service design and continuous improvement
- Understanding of human centred design, systems thinking or improvement methodologies
- Ability to analyze complex problems and identify practical, user-focused solutions
- Experience of mapping customer journeys, services and business processes
- Confidence working collaboratively with a wide range of stakeholders
- Ability to facilitate workshops or structured improvement conversations
- Strong communication skills – written, verbal and interpersonal
- Comfort working with data and using insight to inform decisions
- Good digital skills and openness to new ways of working
- Experience in the housing, care, or support sector is welcome but not essential
Responsibilities
- Design and improve services using human centred and systems thinking approaches
- Support service design activity from early discovery through to implementation
- Plan and facilitate workshops, codesign sessions and design sprints
- Carry out and support user research to understand needs, journeys, pain points and motivations
- Turn insight into practical solutions such as customer journeys, process maps, personas, service blueprints and improvement options
- Document and improve processes and ways of working across Trust
- Analyze qualitative and quantitative data to identify issues, opportunities and priorities
- Work with service teams to codesign improvement plans and support delivery
- Help the organization learn from customer feedback, complaints and insight
- Partner with teams across Trust to deliver shared priorities
- Champion a digital, data informed and evidence based approach
- Contribute to the development of service design and improvement tools, approaches and good practice
- Produce clear, accessible documentation, insights and recommendations
Description
We are Trust, an innovative and forward-looking national housing, care, and support provider, supporting over 4,000 households across the country. We take pride in being a Platinum Investors in People employer, known for our inclusive culture, strong values, and commitment to learning, improvement, and innovation. We offer a highly flexible working environment, competitive salary, a strong learning and development culture, and a comprehensive benefits package that includes access to well-being initiatives, generous annual leave, and more. Join us and play a part in shaping services that genuinely improve peoples lives in a supportive and encouraging environment.
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The company with most openings is Hays Technology as they are hiring for 57 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 57 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.