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Service Designer
£50,000 - 55,000
Triad
Warner Yard, London + Remote
£50,000 - 55,000
Requirements
Must:
- Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements.
- Experience conducting user research and translating insights into actionable service improvements.
- Strong understanding of User-Centred Design (UCD) principles and methodologies.
- Proficiency in using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq.
- Familiarity with Agile and iterative development processes.
- Knowledge of Government Digital Service (GDS) standards (desirable).
- Experience designing services for users with accessibility requirements.
- A degree or equivalent qualification related to the area you work in is desirable.
- Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. You must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.
Responsibilities
- Design and prototype end-to-end user-centred services, ensuring usability, accessibility, and efficiency.
- Conduct user research and engage stakeholders to understand pain points and opportunities for service improvement.
- Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints.
- Define user journeys and identify opportunities for service improvement.
- Collaborate with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences.
- Create low and high-fidelity prototypes and facilitate usability testing to refine service solutions.
- Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2).
- Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions.
- Define success metrics for services and continuously iterate based on user feedback and analytics.
Description
At Triad Group Plc, we are an award-winning digital, data, and solutions consultancy with over 35 years' experience, primarily serving the UK public sector and central government. We pride ourselves on delivering high-quality solutions that make a real difference to users, citizens, and consumers. Our close-knit, supportive culture enables collaboration and values every voice, ensuring that you are empowered to grow from day one. We offer continuous training and development opportunities, access to top-rated courses, and a collaborative, creative work environment free from discrimination. Our benefits include 25 days of annual leave plus bank holidays, matched pension contributions, private healthcare with Bupa, gym membership support, and a cycle-to-work scheme. We are an equal opportunities employer and welcome applications from all suitably qualified individuals. Join us at Triad, where you can be part of shaping innovative solutions that matter.
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You can find UX, UI Designer salaries in the UK here.
How many UX, UI Designer jobs are in the UK?
Currently, there are 2615 UX, UI openings. Check also: Figma jobs, Sketch jobs - all with salary brackets.
Is the UK a good place for UX, UI Designers?
The UK is one of the best countries to work as a UX, UI Designer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for UX, UI Designer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, Leidos, BAE Systems among others, are currently hiring for UX, UI roles in the UK.
The company with most openings is Experis as they are hiring for 56 different UX, UI Designer jobs in the UK. They are probably quite committed to find good UX, UI Designers.
The company with most openings is Experis as they are hiring for 56 different UX, UI Designer jobs in the UK. They are probably quite committed to find good UX, UI Designers.