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Service Management / IT Operations Engineer
£34,000 - 35,000
Tria
Ebury Bridge Road 93, London
£34,000 - 35,000
Requirements
Must:
- Strong knowledge of the Logic Monitor platform (LMCA certification desirable).
- Experience with N-able N-sight RMM agent deployment and maintenance.
- Skilled in creating and managing operational checklists for system health.
- Solid understanding of IT processes and event management within ITSM frameworks.
- Familiarity with ITIL best practices (Event, Incident, and Problem Management) is desirable.
- Experience in IT support or operations roles is a plus.
Responsibilities
- Act as the first point of contact for event management queries and issues.
- Monitor and triage events, ensuring incidents are logged, categorized, and escalated correctly.
- Maintain the operational integrity of monitoring systems, including user access and software version control.
- Support proactive identification and resolution of potential service issues before they affect customers.
- Assist with documentation, reporting, and service improvement initiatives.
- Collaborate with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service.
Description
We are seeking a skilled Service Management Engineer to join our growing team. In this role, you will be at the heart of our IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you are passionate about technology, problem-solving, and delivering excellent service, this could be the perfect opportunity for you. We look forward to welcoming proactive, flexible, and eager learners with strong analytical, problem-solving, and communication skills to our dynamic environment, where your expertise will directly impact service quality and customer satisfaction.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1964 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
BAE Systems, BTL IT Solutions Ltd., Direct Online Services, PayItMonthly Ltd, TCMM Shutter Group Ltd, Origin, Gelt Inc among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 64 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 64 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.