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2nd Line Service Desk Engineer
£30,000 - 30,000
Total IT Technology Solutions Ltd
Worship Street 28-30, London
£30,000 - 30,000
Requirements
Must:
- You should have a minimum of 2 years of experience providing 2nd line technical support, ideally while working for a Managed Service Provider (MSP).
- You will need to have 2 years of experience with Cloud Storage solutions and Microsoft Windows Server.
- Proficiency in Microsoft 365 Maintenance for at least 2 years is required.
- A strong understanding of networking and troubleshooting, including basic knowledge of IP addresses and DNS.
- You should be reliable, honest, and possess a flexible working attitude.
- A valid work authorization for the United Kingdom is necessary.
- You should be willing to travel up to 50% to client sites as needed.
Technologies
Active Directory
Firewall
Microsoft 365
Office 365
Responsibilities
- You will provide 2nd line technical support to our key clients while maintaining a high degree of client service to ensure responses are accurate.
- As the initial point of escalation for our 1st line team, you will need to manage escalations, fully understand the problem, and resolve issues within agreed SLAs.
- You will take overall responsibility for the progression and effective resolution of all support cases, aligning with our SLAs and KPIs.
- You will manage client accounts from a technical perspective, contributing to and improving our internal knowledge base.
- Mentoring our 1st line engineers will be part of your role, alongside producing documentation for client systems and weekly playbooks for senior management.
- You will assist in onboardings of clients and their teams, ensuring a positive customer experience.
Description
We are an award-winning technology services company established in 2006, known for our excellent working environment and commitment to delivering high-touch IT support. We offer strong company benefits, including 28 days of annual leave, private healthcare, mental health programs, training opportunities, and a contributory pension scheme. Our recruitment process includes a phone chat, video interview, technical assessments if needed, and a final interview with our Service Desk Manager. We value great teamwork and a positive atmosphere. If you’re looking for a role where you will be treated fairly and can expect top-notch training to help you reach your goals, we invite you to join our team.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2668 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, client server, Client Server, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 77 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.