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3rd Line Service Desk Engineer
£45,000 - 45,000
Total IT
Leadenhall Street, London
£45,000 - 45,000
Requirements
Must:
- You will be a dedicated and experienced IT Support engineer with at least 3 years of experience, ideally working for an MSP.
- You must be qualified in at least one of the following areas:
- Microsoft 365 Certified Endpoint Administrator Associate
- Microsoft 365 Certified Administrator Expert
- Microsoft 365 Teams Administrator Associate
- Microsoft 365 Certified Messaging Administrator Associate
- Microsoft 365 Certified Modern Desktop Administrator Associate
- Microsoft 365 Certified Teams Support Engineer Specialty
- Expertise in:
- Windows Desktop (10, 11), with advanced troubleshooting and administration skills
- Windows Server (2012 R2, 2016, 2019, 2022, Hyper-V) with expert-level troubleshooting
- Active Directory, Group Policies, Terminal Services, DHCP, AD Domain services, MFA Server, and SSO
- Microsoft 365 administration, SharePoint online, and Teams online administration
- PowerShell related to Microsoft 365 services and Azure AD
- Networking fundamentals and troubleshooting, including diagnosing internet and network issues
Technologies
Active Directory
Microsoft 365
Office 365
Responsibilities
- Serve as a 3rd line service desk engineer on our Central service desk, providing technical support to key clients.
- Maintain a high level of client service, ensuring accurate and timely responses.
- Act as the ultimate escalation point for our 2nd line team, understanding, resolving, and performing root cause analysis for escalated issues.
- Take ownership of technical escalations and escalate to manufacturers’ support when necessary.
- Follow established escalation processes for critical or high-priority issues.
- Contribute to and improve our internal knowledge base and documentation for both client systems and internal operations.
- Assist the 2nd line team, mentor engineers, and ensure the maintenance of our SLAs and customer satisfaction ratings.
Description
At Total IT, an award-winning technology services company founded in 2006, we pride ourselves on our growth, fantastic clients, and excellent working environment. We specialize in providing high-touch IT support, primarily for clients in the property management sector, including skyscrapers. We offer a range of employee benefits such as 30 days of annual leave, private healthcare, mental health and wellbeing programs, training opportunities, and a contributory pension scheme, aimed at fostering a supportive and proactive work environment. Our recruitment process includes an initial phone chat, followed by a Teams video interview and a face-to-face interview with our management team. We are committed to creating a positive work atmosphere where everyone feels valued and has the opportunity to grow both professionally and personally. Join us to experience a great team dynamic and a supportive work culture where your contributions can make a real difference!
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Which companies are hiring for DevOps jobs in the UK?
Mas & Pas Limited, BAE Systems, Kura, NTT Data UK, FCDO Services, Babcock International, Core-Asset Consulting among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Experis as they are hiring for 70 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Experis as they are hiring for 70 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.