IT Support Technician

- BTEC/NVQ level education or vendor-specific certification (e.g., Microsoft, CompTia) preferred. - At least 1 year of experience in a similar role preferred. - Proficiency in Windows 10 and 11 OS deployment and support in an Active Directory environment. - Knowledge of Microsoft PowerShell. - Experience with Microsoft Office Applications and Office 365. - Familiarity with Microsoft Active Directory user account management. - Understanding of NTFS Permissions and local/GPO Security Policies. - Experience with user hardware, including board-level support and configuration for desktops and laptops. - Knowledge of PC peripherals such as printer configuration and support. - Core knowledge of networking technologies (TCP/IP, 802.1X, VLANs). - Understanding of DHCP and DNS. - Awareness of Information Security best practices. - Conceptual understanding of Antivirus, URL Filtering, and spam identification. - Experience with Business Audio and Visual Solutions like projectors and conference systems. - Knowledge of backup methodologies and practices. - Understanding of availability monitoring tools. - Trustworthy, responsible, and strong communication skills. - Approachable demeanor with a passion for helping users. - Strong end-user focus and excellent work ethic in providing customer service. - Self-starter with the ability to take initiative and learn quickly on the job. - Good time management skills.